- Apple or an Apple Authorized Service Provider will service eligible MacBook, MacBook Air, and MacBook Pro keyboards, free of charge. The type of service will be determined after the keyboard is examined and may involve the replacement of one or more keys or the whole keyboard.
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- Used Mac Pro 2013
- Apple Macbook Pro 2017
- Apple Mac Pro 2017 Trackpad
- Apple Mac Pro 2017 13 Inch
- Macbook Pro 2017 Model
- Mac Pro Laptop 2017
- Apple Mac Pro 2018
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Apple has determined that a small percentage of the keyboards in certain MacBook, MacBook Air, and MacBook Pro models may exhibit one or more of the following behaviors:
- Letters or characters repeat unexpectedly
- Letters or characters do not appear
- Key(s) feel 'sticky' or do not respond in a consistent manner
Apple or an Apple Authorized Service Provider will service eligible MacBook, MacBook Air, and MacBook Pro keyboards, free of charge. The type of service will be determined after the keyboard is examined and may involve the replacement of one or more keys or the whole keyboard.
To identify your computer's model and to see if it is eligible for this program, choose Apple () menu > About This Mac. Eligible models are listed below.
- MacBook (Retina, 12-inch, Early 2015)
- MacBook (Retina, 12-inch, Early 2016)
- MacBook (Retina, 12-inch, 2017)
- MacBook Air (Retina, 13-inch, 2018)
- MacBook Air (Retina, 13-inch, 2019)
- MacBook Pro (13-inch, 2016, Two Thunderbolt 3 Ports)
- MacBook Pro (13-inch, 2017, Two Thunderbolt 3 Ports)
- MacBook Pro (13-inch, 2019, Two Thunderbolt 3 ports)
- MacBook Pro (13-inch, 2016, Four Thunderbolt 3 Ports)
- MacBook Pro (13-inch, 2017, Four Thunderbolt 3 Ports)
- MacBook Pro (15-inch, 2016)
- MacBook Pro (15-inch, 2017)
- MacBook Pro (13-inch, 2018, Four Thunderbolt 3 Ports)
- MacBook Pro (15-inch, 2018)
- MacBook Pro (13-inch, 2019, Four Thunderbolt 3 Ports)
- MacBook Pro (15-inch, 2019)
Note: No other Mac notebook models are part of this program.
Please choose one of the options below for service. Your Mac notebook will be examined prior to any service to verify that it is eligible for this program.
The type of service will be determined after the keyboard is examined and may involve the replacement of one or more keys or the whole keyboard. The service turn-around time may vary depending upon the type of service and availability of replacement parts.
- Find an Apple Authorized Service Provider.
- Make an appointment at an Apple Retail Store.
- Mail in your device to the Apple Repair Center.
To prepare your unit for service, please backup your data.
Note: If your MacBook, MacBook Air, or MacBook Pro has any damage which impairs the service, that issue will need to be repaired first. In some cases, there may be a cost associated with the repair.
This worldwide Apple program does not extend the standard warranty coverage of your Mac notebook.
If you believe your Mac notebook was affected by this issue, and you paid to have your keyboard repaired, you can contact Apple about a refund.
The program covers eligible MacBook, MacBook Air, and MacBook Pro models for 4 years after the first retail sale of the unit.
Reset the SMC on computers that have the T2 chip
If your Mac has the Apple T2 Security Chip, follow these steps. If you need help, contact Apple Support.
Used Mac Pro 2013
Notebook computers with the T2 chip
Before resetting the SMC, try these steps:
- Shut down your Mac.
- Press and hold the power button for 10 seconds, then release the button.
- Wait a few seconds, then press the power button to turn on your Mac.
Apple Macbook Pro 2017
If the issue persists, follow these steps to reset the SMC:
- Shut down your Mac.
- On your built-in keyboard, press and hold all of the following keys. Your Mac might turn on.
- Control on the left side of your keyboard
- Option (Alt) on the left side of your keyboard
- Shift on the right side of your keyboard
- Keep holding all three keys for 7 seconds, then press and hold the power button as well. If your Mac is on, it will turn off as you hold the keys.
- Keep holding all four keys for another 7 seconds, then release them.
- Wait a few seconds, then press the power button to turn on your Mac.
Desktop computers with the T2 chip
- Shut down your Mac, then unplug the power cord.
- Wait 15 seconds, then plug the power cord back in.
- Wait 5 seconds, then press the power button to turn on your Mac.
Reset the SMC on other computers
If your Mac doesn't have the Apple T2 Security Chip, follow these steps. If you need help, contact Apple Support.
Notebook computers with a nonremovable battery
This applies to MacBook Pro models introduced in mid-2009 through 2017, MacBook Air models introduced in 2017 or earlier, and all MacBook models except the MacBook (13-inch, Mid 2009).
- Shut down your Mac.
- On your built-in keyboard, press and hold all of these keys:
- Shift on the left side of your keyboard
- Control on the left side of your keyboard
- Option (Alt) on the left side of your keyboard
- While holding all three keys, press and hold the power button as well.
- Keep holding all four keys for 10 seconds.
- Release all keys, then press the power button to turn on your Mac.
Notebook computers with a battery that can be removed
Apple Mac Pro 2017 Trackpad
This applies to all MacBook Pro and MacBook models introduced in early 2009 or earlier, as well as the MacBook (13-inch, Mid 2009).
Apple Mac Pro 2017 13 Inch
- Shut down your Mac.
- Remove the battery. (If you need help removing it, contact an Apple Store or Apple Authorized Service Provider.)
- Press and hold the power button for 5 seconds.
- Reinstall the battery.
- Press the power button to turn on your Mac.
Macbook Pro 2017 Model
Desktop computers
- Shut down your Mac, then unplug the power cord.
- Wait 15 seconds, then plug the power cord back in.
- Wait 5 seconds, then press the power button to turn on your Mac.
About the SMC
Mac Pro Laptop 2017
The system management controller is responsible for managing behaviors related to these features:
Apple Mac Pro 2018
- Power, including the power button and power to the USB ports
- Battery and charging
- Fans and other thermal-management features
- Indicators or sensors such as status indicator lights (sleep status, battery charging status, and others), the sudden motion sensor, the ambient light sensor, and keyboard backlighting
- Behavior when opening and closing the lid of a notebook computer
Resetting the SMC doesn't affect the contents of NVRAM or PRAM.